Welcome to Miss Ribette's shop! This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and shop. We believe in being clear and honest about your privacy.
Who We Are
This shop is run by Miss Ribette, a YouTube content creator. We are not a registered business or LLC - just an individual creator selling products to support the channel.
What Information We Collect
When you use our shop, we collect the following information:
- Account Information: Your email address, username, and password (encrypted) when you create an account
- Order Information: Your name, shipping address, and order details when you make a purchase
- Payment Information: Payment is processed securely through Stripe. We do NOT store your credit card numbers or payment details on our servers
- Communication: Messages you send through our support/contact system
How We Use Your Information
We use your information only for these purposes:
- Processing and fulfilling your orders
- Sending order confirmations and shipping updates
- Responding to your questions and support requests
- Managing returns and refunds
- Improving our shop and customer experience
We will NEVER sell your information to third parties or use it for advertising.
Who We Share Your Information With
We only share your information when necessary to provide our services:
- Stripe: Our payment processor handles all payment transactions securely
- Shipping Carriers: We share your shipping address with carriers (USPS, UPS, FedEx, etc.) to deliver your orders
- Email Service: We use email services to send you order confirmations and updates
We do not share your information with anyone else.
Cookies and Tracking
Our website uses cookies, but only for essential functions:
- Session Cookies: Keep you logged in to your account
- Shopping Cart: Remember items in your cart
We do NOT use tracking cookies, analytics cookies, or advertising cookies. We don't track your browsing behavior across other websites.
Your Rights and Choices
You have complete control over your information:
- Access Your Data: You can view all your account information in your profile
- Delete Your Account: Contact us at missribette@gmail.com to request account deletion
- Opt-Out of Emails: You'll only receive order-related emails (confirmations, shipping updates). We don't send marketing emails
- Update Information: You can update your account details anytime in your profile
How We Protect Your Information
We take security seriously:
- Passwords are encrypted and never stored in plain text
- Payment information is handled entirely by Stripe (PCI-compliant)
- Our website uses secure connections (HTTPS)
- Access to customer data is restricted
Data Retention
We keep your information as long as your account is active. If you delete your account, we'll remove your personal information from our active database. Order records may be kept for accounting purposes but will be anonymized.
Children's Privacy
You must be 18 years or older to make purchases in our shop. We do not knowingly collect information from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we'll update the "Last Updated" date at the top. Continued use of the shop after changes means you accept the updated policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: missribette@gmail.com
Thank you for supporting Miss Ribette!